Finally, I can be like my friends who say, "OOOH...this is *so* going in my blog" - and not be lying!
One thing I've never understood is how some companies have lifetime satisfaction guarantees, with attendant return policies, but don't have price guarantees on their products. Suppose I buy a sweater for $30 and the price drops to $25; the company should refund me $5 if and when I call. But if they don't, in principle, I could return the sweater for $30 and buy a new one for $25, costing the company much more in the long run (and causing everyone more inconvenience). I guess they figure no one will bother to do that.